Technical Support and Information
Please check to see if your computer meets
the Minimum System Requirements.
- Operating System: Windows® 98/ME/2000/XP (only)
- Processor: Pentium® III 500 MHz
- 128 MB of RAM recommended
- DirectX 8.1 compatible video card with 64 MB of RAM
- DirectX 8.1 compatible sound card
- DirectX 8.1 or higher
- 4X CD-ROM or better
If your computer meets these requirement, most errors are caused by outdated drivers.
1) Left click your "Start" button
2) Left click on "Run"
3) Type in "dxdiag"
4) Left click on "OK"
This will bring up the DirectX Diagnostic Tool. On the "System" tab you will see your version of DirectX towards the bottom. DirectX 10 is the latest unbeta released version. If you do not have 10 please go to this link to download the latest version
If you left click on the "Display" tab it will show you your video card. On the top left it will show you your hardware manufacturer. On the top right you will see the driver information. The third line down shows the date of the driver. If it is not a recent date (usually within 3 months) please visit your hardware manufacturers website to download the latest drivers.